SHIPPING METHODS

Pick up from an Akhome store

You can pick up your order from any of our stores that suits you by prior arrangement.

Shipping by our own means of transport

The service is not available.

Shipping with a transport company

In areas outside the prefecture of Attica, we deliver your order with a transport company (if you want you can indicate the transport company you want).

In cases of delivery of large volume products (furniture, etc.) the products are transported to the entrance (ground floor) of the address you indicate.

Courier for order < 10 kgr

For small volume orders there is the possibility of sending by courier within Greece.

It is clarified that our company assumes the responsibility of transport and integrity of the products strictly up to the point indicated by the customer and which we have accept

PAYMENT METHODS

Payment by deposit in a bank account (remittance)

Before sending your order you can make a deposit in one of the following cooperating banks, by filling in the order number. Then send us the copy of the bank order by email to the address e-bankpayments@ak-home.gr or contact the Responsible Seller e-shop of our company at  (+30) 211.4143486 .

PIRAEUS

IBAN: GR9301720830005083098459201

SWIFT CODE: PIRBGRAA

Account Beneficiary: Aikaterini Katsianou

If you use web banking you can deposit the amount and send us the deposit receipt by email to bankpayments@ak-home.gr.

Credit card payment

Our online store accepts VISA, Mastercard and Diners maestro etc credit cards.

Your transactions in our online store with a credit card are protected by top online security systems used by Piraeus Bank.

In order to be able to deliver the order to you, the credit card must belong to the person who placed the order.

In case you order on behalf of a company, the credit card must be corporate and the name of the recipient must be written on the card.

Product Withdrawal / Return 

You have the obligation to unpack and check the product within 15 days of receipt.

In case the product is not returned within 15 days from its delivery, it is considered that it was received in excellent condition and our company may not accept its return and replacement.

You have the right to return the product you bought and request its replacement in the following cases:

• in all cases, in which by our mistake another product has been sent to you from the one you ordered, provided that the product has not been placed.
• in all cases where the product has an aesthetic or structural defect which is covered by the product warranty. If the product has been installed or used, it will not be returned unless it has an obvious manufacturing defect.
• in cases where you wish to replace it with another, provided that the product you purchased is "Available" and not "On Order" and has not been installed or used.

The products that are characterized as "On Order" the return is not possible, as described in the chapter Items On Order of the Terms of Transaction of our company.

In cases (1) and (2), after receiving and inspecting the returned product, we send you the correct product as soon as possible, assuming any costs of transport, return of the old and shipping of the new product. You can also request either a replacement with another product, or a refund of the money you have paid us.

In case (3) you have the right to request the replacement of the product with a different product, assuming the shipping cost of its return, as well as the shipping cost of the new product. If you do not want to change it with another product and you want your money back, the shipping cost of sending and returning the product will be deducted.

In any case, the product must be returned in excellent condition, not used, complete, the packaging must be the one with which it was purchased and it must also be in excellent condition

In case the product is returned incomplete or damaged, our company has the right to accept the return and request compensation, the amount of which is determined by the condition of the product and its packaging.

Finally, the product to be replaced must be accompanied by all the documents that accompanied it at the time of purchase (eg Delivery Note, Invoice, Retail Receipt).

Before each return, it is recommended to consult with the Responsible Seller e-shop of our company by phone +302114143486 or by email at e-shop@ak-home.gr.

Products on Request

We distinguish our products in two categories, the “available in stock” and the “upon request”.

The “available in stock” products are available in our warehouses, while the “upon request” ones are not, so, they must be ordered from our providers which maybe they will produce them specifically for you.

For that reason, a so called “upon request” product, cannot be returned, unless it is proven a fault by our company (such as a mistake in the order, in the billing, in the delivery, a damage caused during transport by our transport means) or in case it is esthetically or manufacturing defective and it is under guarantee.

In the case of a proven fault by our company or defectiveness of an “upon request” product, you have the possibility of returning it within 15 days from the day it was delivered, as for the conditions set on the chapter Returns of our Terms and Conditions.

Our company will undertake the replacement of the damaged or defective “upon request” product, as soon as possible, bearing the return cost of the damaged/defective product and of the delivery of the right replacement as well.

In case the damaged or defective “upon request” product does not return within 15 days from the delivery date, our company has the right not to accept the return and replacement of the product.

Privacy Policy

Personal Data Policy

Our electronic online shop (henceforth referred to as e-shop) guarantees the safety and fair usage of all your personal data. We will not share, promote or sell any of your data to third parties, unless absolutely necessary for the smooth operation of our services. These include required credit controls concerning payments, security controls concerning profile creation & searches on our e-shop and situations where the Courts and/or Judges of the Hellenic Republic request it (subpoenas, court orders etc). Our website and e-shop will use all data submitted by our clients in accordance with all European Union (EU) and Greek laws concerning the usage of personal data. 

The personal data we collect is always relevant to the fulfilment of our obligations to the users of our website and e-shop.

Data Collection Methods

Our website and e-shop collect data through the following venues: cookies, order forms, communication forms, Newsletter registration forms, client account creation forms and the live-chat. Data is only collected if you choose to submit it voluntarily, either by sending us an e-mail, through the various registration forms or by contacting us through the phone. All this is done to ensure that relevant information concerning our products and services reaches you in an efficient and timely manner, so we can serve you in the best possible way. 

All personal data that are collected through cookies and registration forms are encoded and sent to the company e-mail server and the website database.  The only individuals that have access to this data are company employees – they are never disclosed to third parties or sold. 

More specifically, the data we collect are the following:

1. IP Address - This data is required for clients to browse our e-shop, it is used when making online purchases of all kinds and also serves as a measure to protect the e-shop from potential malevolent digital threats.
2. Pre-set data while signing up for membership or other online forms that the e-shop contains (such as signing up for our Newsletter, filling out order forms/communication forms etc). These data contain: first name, surname, address of residence, address of delivery (for any products ordered), gender, phone number, e-mail, login name, login password, any data required for payment purposes. All this pre-set data is filled out by you, on your own volition.
3. There is a strong possibility we collect data concerning visits to our e-shop, such as: Time spent browsing, IP address, visits to the site, geographical location, browser application, which notification method you have chosen etc. This data is collected for our own statistical research, in order to get an idea and a better understanding of how we could improve the customer experience on the site.

Our e-shop does NOT collect OR store any data or characteristics of credit cards - these are exclusively handled by the service provider which is responsible for your card payments and payment executions. The same holds true for any online payment service providers (such as PayPal).

What are Cookies?

Cookies are small files that contain information, and are stored on the browser one is currently using (Chrome, Explorer, Mozilla Firefox etc). They help us increase the efficiency and level of personalization of our site. It is important to stress that usage of Cookies will never harm your computer, or any files or applications stored on it. The data gathered by cookies are used exclusively for identification reasons and for data analysis by Google Analytics and Facebook Pixel and for personalized advertising and marketing strategies employed by these companies. It must be noted that the data collected by Google and Facebook tracking codes cannot be used for identifying users. 

Users can opt out of the usage of cookies by clicking press here.

You can change your browser settings to inform you whenever a Cookie is being saved on your system, so that you can decide if you want that Cookie to be downloaded & saved. If you choose to not save Cookies, you will not be able to use your browsers' powers and capabilities to the fullest. 

Our e-shop uses the information and data it receives from Google Analytics and Facebook Pixel to inform Facebook adverts, Facebook and Google colleagues and the Google search engine network. 

Our website and third-party vendors, including Google and Facebook, use original manufacturer cookies (such as Google Analytics and Facebook Pixel cookies) and third-party cookies (such as DoubleClick cookies) to update and optimize the displaying of advertisements, in accordance with previous visits by users to its site, to run reports on advertisement effectiveness and to monitor advertising services relating to website visits.

Our website will share the data it gathers from advertisements, such as gender, age and preferences, with Google and Facebook through Google Analytics and Facebook Pixel.

Every user who uses our site declares that they have full knowledge of the above, and they agree with this Personal Data Policy that is used by our website & e-shop.

Why do we use Cookies?

One of our sites' main goals is to optimize the users experience when they choose to spend time on it. Using the data gathered by cookies during a user visit to our site, we aim to achieve the most personalized experience concerning products and services that are displayed. 

How long is datasaved for?

Papapolitis S.A keeps personal data saved for a period of either up to two (2) years, or until a client requests their data is deleted. This can be done at any point in time, for any reason, by sending an email to kb@papapolitis.gr or by opting to Unsubscribe from our Newsletter.

Access to Personal Data

All personal data held by Akhome may be accessed by their owners, at any point in time and for whatever reason. For security reasons, requesting personal data must be done by sending an e-mail to gdpr@ak-home.gr .

Deletion of Personal Data

All clients have the right to request their personal data be deleted from our archives. For security reasons, deletion requests of personal data must be done by sending an email to kb@papapolitis.gr and explicitly requesting the deletion of this data. 

By browsing our e-shop and/or subscribing to our online Newsletter, clients automatically agree and consent to this Personal Data Policy, as well as consenting to the gathering and usage of your personal data. 

Future Edits

If you wish to contact the Personal Data Policy supervisor, feel free to contact Mrs. Katerina Vastarouha by phone at (+30) 2114143486 or by e-mail at gdpr@ak-home.gr